Client Experience Associate
1 week ago
Job Summary: As a Client Experience Associate, you will play a vital role in delivering outstanding client experiences at H&R Block. Your key responsibilities include:
- Greeting clients and answering phone calls in a professional manner
- MATCHING clients with suitable tax professionals
- Scheduling client appointments according to their preferences
- Ensuring all client needs are met during service
- Maintaining office cleanliness and organization
Requirements: To succeed in this role, you should possess:
- Experience working in a fast-paced environment
- Previous customer service experience
- Ability to multi-task and prioritize tasks effectively
- Strong organizational and time-management skills
- Proficiency in Microsoft Office
Benefits: H&R Block offers a comprehensive benefits package, including:
- A competitive salary range
- Employee Assistance Program (EAP)
- Wellbeing program (BetterYou)
- Neurodiversity and caregiver support
- Discounts on everyday items and services
- Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (with additional eligibility requirements)
About H&R Block: We are a leading provider of tax and financial services dedicated to empowering individuals and businesses. Our mission is to provide expert guidance and support to help people achieve financial confidence.
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