Front Desk Representative
3 weeks ago
Job Summary
The Front Desk Agent at MCR Hotels is responsible for providing exceptional guest experiences while managing the customer-facing administrative processes of the hotel. This role requires a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide attentive and courteous service to all guests prior to arrival and throughout their stay.
- Maintain proper operation of the telephone switchboard and answer guest inquiries about hotel services, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner and maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated departments for resolving the situation.
- Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions and be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages and share knowledge of the property and amenities with guests.
- Accurately complete the check-in and checkout process and perform other duties as assigned.
Requirements
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task and be detail-oriented.
- Demonstrate the ability to problem-solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations and have basic math skills.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
- Must be able to convey information and ideas clearly and have a desire to serve all guests.
What We Offer
- Hotel discounts
- Weekly pay
- Paid time off
- Retirement options
- Referral bonuses
- Career advancement and upward mobility
- Health, dental, vision insurance available after 30 days of employment for full-time team members
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