Software Support Expert for Process Manufacturers

1 month ago


Chicago, Illinois, United States SafetyChain Software Full time

At SafetyChain Software, Inc., we are seeking an experienced Software Support Specialist to join our team. The ideal candidate will have a strong passion for delivering exceptional customer service and support.

About the Role

The Customer Support team at SafetyChain Software is looking for a skilled specialist who can assist customers with product issues and maintain high satisfaction through outstanding service and effective collaboration efforts with other departments.

Main Responsibilities:
  • Provide top-notch support for customers through phone, email, and live chat.
  • Triage software reported issues and resolve Tier 1 problems.
  • Document all customer requests and product issues discovered.
  • Collaborate with other departments to provide updates and resolutions to customers.
  • Deliver customer-focused training sessions to clients.
Our Ideal Candidate

We are looking for individuals with a desire to learn, grow, and continue their career with us. Our ideal candidate has 0-3 years of experience in customer support, software account management, or related fields, along with strong analytical, interpersonal, and written/verbal communication skills.

We offer a competitive compensation plan, including a salary of $55,000 - $65,000 per year, stock options, medical, dental, and vision benefits, vacation time, flexible schedule, and opportunities for professional growth and development.



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