Software Support Expert for Process Manufacturers
1 month ago
At SafetyChain Software, Inc., we are seeking an experienced Software Support Specialist to join our team. The ideal candidate will have a strong passion for delivering exceptional customer service and support.
About the RoleThe Customer Support team at SafetyChain Software is looking for a skilled specialist who can assist customers with product issues and maintain high satisfaction through outstanding service and effective collaboration efforts with other departments.
Main Responsibilities:- Provide top-notch support for customers through phone, email, and live chat.
- Triage software reported issues and resolve Tier 1 problems.
- Document all customer requests and product issues discovered.
- Collaborate with other departments to provide updates and resolutions to customers.
- Deliver customer-focused training sessions to clients.
We are looking for individuals with a desire to learn, grow, and continue their career with us. Our ideal candidate has 0-3 years of experience in customer support, software account management, or related fields, along with strong analytical, interpersonal, and written/verbal communication skills.
We offer a competitive compensation plan, including a salary of $55,000 - $65,000 per year, stock options, medical, dental, and vision benefits, vacation time, flexible schedule, and opportunities for professional growth and development.
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