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Spanish-English Customer Service Associate

2 months ago

Delray Beach, Florida, United States The Sherwin-Williams Company Full time
Position Overview:
As a vital member of our team, the Bilingual Customer Service Specialist plays a crucial role in engaging with both wholesale and retail clients to identify their requirements, address inquiries regarding our products, and propose suitable solutions. This position is centered around ensuring customer satisfaction and maintaining the quality standards of our offerings.

Key Responsibilities:
  • Deliver exceptional customer service to foster high levels of satisfaction.
  • Assist clients both in-person and via phone by understanding their needs and suggesting relevant products and services.
  • Establish and nurture trust-based relationships with customers.
  • Accurately process sales transactions in line with company policies.
  • Consistently meet and strive to exceed monthly, quarterly, and annual sales targets.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as needed.
  • Tint and mix products according to customer specifications.
  • Restock shelves and create visually appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery efforts when required.
  • Keep assigned areas well-stocked and presentable.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Legally authorized to work in the country of employment without the need for sponsorship.
  • Proficient in reading, writing, understanding, and communicating in English.
  • Proficient in reading, writing, understanding, and communicating in Spanish.
  • Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • High School diploma or GED.
  • Minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Experience in selling paint and related products.
  • Familiarity with tinting and mixing equipment.