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Site Reliability Engineering Technical Operations Professional
2 months ago
Geotab is a leading provider of IoT and connected transportation solutions, recognized as a Great Place to Work. Our diverse and talented team works together to help businesses grow and succeed, while increasing the safety and sustainability of our communities.
Job SummaryWe are seeking a highly skilled Site Reliability Engineering Technical Operations Professional to join our team. As a key member of our Site Reliability team, you will provide escalated engineering support and customer service to our core MyGeotab applications. Your responsibilities will include troubleshooting production issues, collaborating with development teams to implement fixes, and improving engineering tools and dashboards for monitoring computing architecture.
Key Responsibilities- Effectively communicate technical solutions to customers during service disruptions.
- Troubleshoot production issues and coordinate with development teams to implement fixes.
- Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
- Implement automation tools and frameworks to streamline routine tasks.
- Conduct system tests for security, performance, and reliability.
- Assist in long-term strategic planning to ensure server capacity meets current and future requirements.
- Recommend design enhancements for improving reliability, security, and processes.
- Maintain supporting documentation for areas of expertise.
- Monitor servers proactively using a combination of tools to ensure high availability and superior SLAs.
- Plan and execute routine maintenance tasks.
- Conduct post-incident reviews and identify areas of improvement for long-term reliability.
- Participate in a 24x7 on-call rotating schedule.
- 3-5 years of experience in Software Development/DevOps/SRE or a similar role.
- Strong troubleshooting skills with a systematic problem-solving approach.
- Experience with Powershell, Python, SQL, and Linux-based systems.
- Desire to work in a fast-paced, evolving, growing, and dynamic environment.
- Knowledge of customer service principles and practices.
- Experience working within a technical or engineering organization with knowledge of the high-technology industry considered an asset.
- Ability to work well under pressure and respond to fast-changing priorities and deadlines.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to problem solve to well-judged decisions.
- Strong team player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Flex working arrangements.
- Home office reimbursement program.
- Baby bonus & parental leave top-up program.
- Online learning and networking opportunities.
- Electric vehicle purchase incentive program.
- Competitive medical and dental benefits.
- Retirement savings program.
At Geotab, we have adopted a flexible hybrid working model that supports both in-person and virtual work. We encourage work-life balance and keep our culture strong with online social events, chat rooms, and gatherings. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired.
Equal Employment OpportunityGeotab provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.