Site Reliability Engineer

10 hours ago

Atlanta, Georgia, United States Geotab Full time
Job Title: Site Reliability Engineer

Geotab is a global leader in IoT and connected transportation, and we're seeking a skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will be responsible for ensuring the reliability and performance of our cloud-based infrastructure. You will work closely with our development team to identify and resolve technical issues, and collaborate with other teams to improve our overall engineering processes.

Key Responsibilities:

  • Provide escalated engineering support and customer service to our core MyGeotab applications.
  • Support both the MyGeotab software application and the Geotab GO devices, IOX, and other hardware.
  • Collaborate with Geotab engineers to resolve software bugs and firmware issues.
  • Develop and implement automation tools and frameworks to streamline routine tasks.
  • Conduct system tests for security, performance, and reliability.
  • Assist in long-term strategic planning to ensure server capacity meets current and future requirements.
  • Recommend design enhancements for improving reliability, security, and processes.
  • Maintain supporting documentation for areas of expertise.
  • Monitor servers proactively using a combination of tools to ensure high availability and superior SLAs.
  • Plan and execute routine maintenance tasks.
  • Conduct post-incident reviews and identify areas of improvement for long-term reliability.
  • Participate in a 24x7 on-call rotating schedule.

Requirements:

  • 3-5 years of experience in Software Development/DevOps/SRE or a similar role.
  • Strong troubleshooting skills with a systematic problem-solving approach.
  • Experience with Powershell, Python, SQL, and Linux-based systems.
  • Desire to work in a fast-paced, evolving, growing, and dynamic environment.
  • Knowledge of customer service principles and practices.
  • Experience working within a technical or engineering organization with knowledge of the high-technology industry considered an asset.
  • Ability to work well under pressure and respond to fast-changing priorities and deadlines.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • Excellent verbal and written communication skills.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Strong team player with the ability to engage with all levels of the organization.
  • Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
  • Ability to pass a comprehensive background check, including a one-time drug screening test & credit check.
  • Must be a US resident for at least 3 years.

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