Customer Service Representative Nights and Weekend
1 week ago
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role is ideal for individuals who are passionate about fitness and health, and who possess excellent communication and interpersonal skills.
Key Responsibilities
- Provide exceptional customer service to members, prospective members and guests, ensuring a positive and welcoming experience at the fitness center.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Maintain the neatness and cleanliness of the fitness center, ensuring a safe and healthy environment for members.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program.
- Advancement Opportunities.
Planet Fitness is a judgement free zone where everyone is welcome. We're looking for a Customer Service Representative to join our team and help us create a positive member experience.
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