Customer Service Ambassador

5 days ago


Flint, Michigan, United States Avflight Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Avflight. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:

* Provide professional service to crew members and passengers
* Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
* Resolve customer requests, questions and complaints regarding Avflight's services or products
* Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
* Perform other duties as assigned

Requirements:

* High school diploma or GED
* Must be 18 years or older
* Must be available for evenings and weekends
* Hotel/hospitality/customer service experience a plus
* Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
* Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
* Must have valid Driver's license

Competencies:

* Must be available for holidays and weekends if needed
* Experience in aviation is a plus
* Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
* Must have the ability to multitask; excellent communication and organizational skills
* Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

* Must possess a valid driver's license and pass background screening and airport screening ", "Language": "en-US"}

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