Customer Service Representative

5 days ago

Flint, Michigan, United States MTA - Flint Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MTA - Flint. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to our customers via phone, email, and in-person
  • Answer customer inquiries and resolve issues related to our fare payment system
  • Record customer comments, complaints, and commendations
  • Administer monthly pass programs and manage inventory and distribution of passes
  • Issue photo ID cards as needed
  • Assist customers with establishing an account with our fare payment system
  • Provide support to customers who are experiencing issues with their fare payment account
  • Assist customers with operation of ticket vending machines
Requirements
  • High School Diploma or equivalent
  • One year experience in customer service
  • Previous customer service experience in a high-volume call center and/or working with the general public preferred
  • Bilingual preferred
  • Must be flexible and able to work off-hours shifts as required
Preferred Skills
  • Knowledge of principles and practices of providing excellent customer service
  • Ability to project a courteous, patient, helpful, and positive attitude
  • Ability to understand and speak the English language clearly, concisely, and coherently
  • Ability to perform word processing and database management using Microsoft Office software
  • Ability to maintain attention to detail in stressful or adversary situations
Competencies
  • Following policies and procedures
  • Serving customers
  • Showing care and understanding
Minimum Acceptable Job Performance Standards
  • Maintain timely and efficient level of performance in answering all incoming calls
  • Maintain accurate reports of all comments and/or complaints received
  • Maintain professional and courteous conduct and attitude when dealing with the public, supervisors, and other Mass Transportation Authority employees
  • Maintain timely and professional level of productivity when handling reports, typing assignments, and related work
  • Maintain strict adherence to all applicable Mass Transportation Authority policies and procedures and all related contractual requirements
Physical Demands

This position requires prolonged periods of sitting and reaching, as well as extensive use of hands, fingers, legs, and arms in selecting/grasping paper, telephone, computer, and related items.

", "lang_code": "en-US"}

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