Technical Support Center Director

3 weeks ago


Saratoga Springs, New York, United States cb20 Full time
Job Responsibilities: As the Manager, Support Center, you will be responsible for the overall delivery of managed services offerings to our customer base, including attaining all SLA levels and driving an elevated customer experience. You will also be responsible for overseeing the cybersecurity posture of organizations, including patching, backups, and cybersecurity best practices. Additionally, you will measure and report on all Service Level requirements and KPIs of the team, and involve yourself in license procurement in support of the service delivery team. The estimated salary for this position is $105,000 per year.

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