Residential Program Manager Position

2 days ago


Minneapolis, Minnesota, United States Pinnacle Services Full time
Residential Program Manager Job Description

We are seeking a dedicated and experienced Residential Program Manager to oversee the day-to-day operations of one of our residential sites in the Metro area. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to individuals with developmental disabilities and/or mental health diagnoses.

Key Responsibilities:
  • Oversight of site operations, including medication administration, coordination of medical appointments, meal planning, transportation, maintenance, and implementation of program plans.
  • Coordination of staff scheduling to ensure consistent service delivery.
  • Ongoing quality assurance and improvement to ensure compliance with policies, procedures, and licensing requirements.
  • Providing active support and direct care to individuals, including personal and medical cares as necessary.
  • Providing initial and ongoing training, direct supervision, and coaching of Direct Support Professionals.
  • Ensuring medication administration compliance through regular review, observation, and follow-up on medication errors.
  • Prioritizing the use of person-centered practices and positive strategies to support the quality of life of individuals served.
  • Serving as the emergency contact and first point of contact for individuals served, Direct Support Professionals, and external stakeholders.
Requirements:
  • Driver's license, current automobile insurance, and access to reliable transportation.
  • At least one year of direct care experience working in a 245D licensed setting.
  • Previous supervisory experience.
  • Experience using Therap.
  • Meet one of the following DHS Program Coordinator Standards:
  1. possess a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children;
  2. possess an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children;
  3. possess a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; or
  4. possess a minimum of 50 hours of education and training related to human services and disabilities; and
  5. possess four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified.
Preferred Qualifications:
  • 3 years of direct care experience in a 245D licensed setting.
  • 2 years of supervisory experience in a 245D licensed setting.
  • Knowledge of the basic skills used in DBT (Dialectical Behavior Therapy).
  • Experience working with individuals with RAD, PTSD, FASD, Bipolar Disorder, and Borderline Personality Disorder.
Locations Available:
  • South Minneapolis.
  • New Hope.
  • St Louis Park.
  • Champlin.

Pinnacle Services Inc. provides person-centered services to people with intellectual, developmental, or behavioral disabilities in various settings. We provide top-level services to the individuals that we support through residential services, in-home care, case management, and other supportive programs. We have ambitious standards and go above and beyond in our organization to set ourselves apart from others.



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