Automotive Service Professional

3 weeks ago


Ashland, Oregon, United States Butler Ford Full time
Job Overview

We are seeking a skilled Automotive Service Professional to join our team at Butler Ford. This role plays a crucial part in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle maintenance and repair process.

Responsibilities
  • Greet and assist customers in a professional manner, listening to their concerns and accurately documenting vehicle issues.
  • Provide detailed explanations of recommended repairs and maintenance, schedule service appointments, and communicate repair timelines with customers.
  • Coordinate with service technicians to ensure timely completion of repairs and prepare accurate cost estimates for customers.
  • Maintain a high level of customer satisfaction through clear and timely communication, handling inquiries and concerns with empathy and professionalism.
Requirements
  • 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
  • Strong communication and interpersonal skills, excellent customer service and problem-solving abilities.
  • Basic knowledge of automotive systems and repairs, ability to work in a fast-paced, team-oriented environment.
  • Proficient computer skills for documenting service details and estimates, high school diploma or equivalent; additional automotive training or certification is a plus.
Compensation and Benefits
  • A competitive salary range: $40,000 - $60,000 per annum.
  • Paid time off (PTO) for vacation, personal, and sick days, matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts, medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind, Certified DailyPay partner, Employee Assistance Program.


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