Customer Experience Specialist

3 weeks ago


Ashland, Oregon, United States Butler Ford Full time
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Butler Ford. As a Service Advisor, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey.

Key Responsibilities:
  • Assist customers in a friendly and professional manner.
  • Document vehicle issues and provide detailed explanations of recommended repairs and maintenance.
  • Schedule service appointments and communicate repair timelines to customers.
  • Coordinate with service technicians to ensure timely completion of repairs.

Requirements:
  • 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
  • Strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.

Salary Range:
The estimated annual salary for this position is $65,000 - $85,000 depending on experience.

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