Client Experience Specialist

1 week ago


Ashland, Oregon, United States Butler Ford Full time
The Ideal Candidate

We are seeking a highly motivated and organized individual to fill the role of Service Technician Liaison at Butler Ford. The successful candidate will be responsible for ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle maintenance and repair process.

Primary Responsibilities
  • Greet and assist customers in a friendly and professional manner, listen to their concerns and accurately document vehicle issues.
  • Provide detailed explanations of recommended repairs and maintenance, schedule service appointments and communicate repair timelines with customers.
  • Coordinate with service technicians to ensure timely completion of repairs, prepare accurate cost estimates for customers.
Requirements
  • 1 year of experience as a Service Advisor in an automotive dealership setting is preferred, strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities, basic knowledge of automotive systems and repairs.
  • Ability to work in a fast-paced, team-oriented environment, proficient computer skills for documenting service details and estimates.
What We Offer
  • A competitive salary range: $50,000 - $70,000 per annum, paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan, employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents, life insurance for added peace of mind.


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