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Parking Enforcement Specialist

2 months ago

Fort Wayne, Indiana, United States City of Fort Wayne Full time
Job Description:

SUMMARY

Under the guidance of the Parking Control Supervisor, the incumbent is responsible for enforcing parking regulations and issuing citations for vehicles that violate municipal codes. This role involves assisting in the enforcement of laws and city policies related to residential parking and abandoned vehicle infractions. The individual is expected to demonstrate sound judgment, independence, initiative, and professional expertise in daily operations. All responsibilities must be executed in compliance with city safety protocols, operational regulations, and applicable federal, state, and local laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES include effective public interaction, maintaining professionalism, and the following tasks. Additional duties may be assigned.
  • Enforces parking regulations on city streets, shopping areas, and residential neighborhoods, issuing citations as required;
  • Manages extended parking at meters through ticketing or towing of vehicles;
  • Addresses citizen complaints regarding abandoned vehicles and issues citations as necessary;
  • Collects funds from parking meters when needed;
  • Recovers stolen bicycles and transports them to storage;
  • Attends court proceedings to provide testimony in cases of disputed violations;
  • Posts 'No Parking' signs and bags meters as directed in various locations;
  • Reports illegal vehicles and activities to the appropriate authorities;
  • Identifies abandoned vehicles and residential parking violations, notifying owners through tagging;
  • Coordinates the towing of abandoned vehicles and documents tow information;
  • Issues warning citations in accordance with local regulations;
  • Prepares daily reports detailing duties performed and citations issued;
  • Must be able to lift 50 pounds and carry it a minimum of 30 feet;
  • Works in various weather conditions, including extreme temperatures and precipitation;
  • Maintains a valid Indiana Driver's License;
  • Conducts vehicle plate/VIN checks through the Indiana BMV;
  • Responds to public inquiries;
  • Possesses the ability to learn and communicate via Police Agency radio.
MARGINAL FUNCTIONS

Performs other duties as assigned.

PERFORMANCE EXPECTATIONS

The incumbent is accountable for managing their performance in alignment with this job description and the expectations set by management. If any uncertainties arise regarding their role or responsibilities, it is the incumbent's duty to consult their job description and seek clarification from their supervisor. Management will provide support as necessary to ensure that performance expectations are clearly communicated and goals are met.

SUPERVISORY RESPONSIBILITIES

This position does not involve supervising any staff.

QUALIFICATIONS

To successfully perform this role, an individual must be capable of fulfilling each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE
  • High School Diploma and at least one year of experience in public interaction;
  • Basic understanding of municipal codes related to parking and abandoned vehicles.
OTHER SKILLS & ABILITIES
  • Proficient in operating electronic ticketing devices and laptops;
  • Ability to comprehend general work procedures and regulations;
  • Capable of tactfully dealing with the public and managing occasionally hostile situations;
  • Ability to establish and maintain effective working relationships with departmental staff;
  • Eligibility to obtain a special Police Commission;
  • Ability to pass post-offer screening for this position.
LANGUAGE SKILLS

Ability to read and understand simple instructions, short correspondence, and memos. Capable of writing basic correspondence and effectively presenting information in one-on-one situations to customers, clients, and colleagues. The incumbent frequently interacts with the public to address questions and complaints, which may involve dealing with stressful situations. Patience and tact are essential in all interactions.

MATHEMATICAL SKILLS

Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division. Capable of computing rates, ratios, and percentages, as well as interpreting bar graphs.

REASONING ABILITY

Ability to apply common sense to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving multiple concrete variables in standardized situations. The incumbent is responsible for adhering to specific instructions but may need to exercise independent judgment when determining actions regarding parking violations and abandoned vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Indiana Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk and reach with hands and arms. The employee frequently is required to stand, sit, and communicate verbally. The employee may occasionally need to use hands for tasks such as handling or feeling; climbing or balancing; and stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 50 pounds and carry it a minimum of 30 feet. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The incumbent may be exposed to adverse weather conditions, including extreme temperatures and humidity. While the risk of injury is minimal, stress may occur when interacting with upset or irate citizens.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee may occasionally be exposed to moving mechanical parts. The noise level in the work environment is typically loud. Good working conditions exist, with moderate to heavy lifting and moderate labor.