Medical Collections Specialist

2 weeks ago

Englewood, New Jersey, United States Progressive Spine & Orthopaedics, LLC Full time
Job Summary

We are seeking a highly skilled Collections Representative to join our team at Progressive Spine & Orthopaedics, LLC. As a Collections Representative, you will be responsible for managing collection activities and resolving delinquency issues for our patients.

Key Responsibilities
  • Negotiate payment of current and past due accounts through direct communication with patients and written correspondence.
  • Initiate correspondence regarding delinquency status and update customer account information.
  • Identify and monitor potential problem accounts to prevent further delinquency.
  • Utilize collection techniques to resolve accounts according to company policies and procedures.
  • Research and resolve invoice discrepancies through active interaction with patients, sales, and other staff members.
  • Prepare and mail credit memos and duplicate payment letters as needed.
  • Resolve short payments within departmental policies and procedures.
  • Perform detailed account reconciliations to resolve complex disputed receivable issues.
  • Communicate account problems to management on a regular basis.
  • Prepare monthly client account analysis summaries.
  • Recommend collection strategies and efforts to improve delinquency rates.
Requirements
  • Associate's degree or equivalent, one to two years related experience, or equivalent combination of education and experience.
  • Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Ability to prepare reports and business correspondence.
  • Ability to understand and follow written and verbal instructions.
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
  • Acute attention to detail.
  • Ability to work independently and as a member of various teams and committees.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Ability to perform diversified clerical functions and basic accounting procedures.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Bilingual skills a plus.
  • Excellent customer service skills.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Benefits
  • Competitive salary and benefits package.
  • Health, dental, and vision insurance.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.
  • Collaborative supportive work environment.

We offer a thriving environment where your contributions directly impact our success. Join us in providing high-quality healthcare services and improving patient experiences. Develop your skills and knowledge within the medical field while gaining exposure to various aspects of healthcare administration. Our supportive team values your input and encourages personal growth. Apply now to bring your exceptional customer service skills, attention to detail, and passion for healthcare to our team.

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