Customer Service Representative

1 week ago


Corona, California, United States Rapid Response Monitoring Full time
Job Description

At Rapid Response Monitoring, we're dedicated to protecting life and property. As a Customer Service Representative, you'll be the voice of reassurance on the other line, providing excellent customer service and responding to emergency signals.

Responsibilities
  • Process inbound/outbound calls from customers and authority agencies in a call center setting
  • Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
  • Respond to, verifies, and dispatches on emergency signals
  • Handle security alarm activations for residences and businesses in a professional manner

Requirements
  • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
  • Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
  • Successfully clear drug screen and background check to meet industry and security licensing requirements

What We Offer
  • Annual salary increases, shift differentials, and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Additional compensation for bilingual in Spanish
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
  • Internal advancement opportunities


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