Customer Service Representative
2 weeks ago
We are seeking a highly organized and friendly Customer Service Representative to join our team at NP Mechanical Rice Services Inc. This is a full-time position, Monday through Friday, with a strong focus on providing exceptional customer service to our clients.
Responsibilities:- Process service requests as they come in by phone, email, or text
- Dispatch service calls to the technicians
- Communicate with builders and clients regarding service requests and progress
- Manage work orders and ensure accurate notes and parts are ordered
- Communicate with purchasing department regarding parts
- Communicate with repair companies regarding completion of repairs and any issues that may arise
- Send invoices to clients to ensure they are updated on progress and any changes for each service request
- Must be able to live and model our core values: Respect, Integrity, Safety, and Quality
- Strong work ethic and loyalty and integrity
- Computer literate with proficiency in Microsoft Office and related spreadsheets and database software
- Team player and able to work well under pressure
- Must be able to deal effectively with builder representatives, field staff, and other departments
- Possess excellent customer service skills
- Maintain regular attendance and punctuality
- Requirement – bend and lift minimum of 15 pounds
NP Mechanical Rice Services Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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