Automotive Service Director

4 weeks ago

Van Nuys, California, United States Sean's Auto Care Full time

At Sean's Auto Care, we're seeking a highly skilled Automotive Service Manager to lead our team of technicians and provide exceptional customer service. As a key member of our management team, you'll be responsible for ensuring the highest level of service quality, customer satisfaction, and employee engagement.

**Key Responsibilities:**

* Provide exceptional customer service, ensuring that every customer interaction is positive and memorable
* Lead and manage a team of technicians, providing guidance, support, and coaching to ensure they have the tools and resources needed to succeed
* Develop and implement service strategies to drive customer satisfaction and loyalty
* Collaborate with the sales team to ensure seamless communication and coordination
* Analyze and improve service processes to increase efficiency and productivity

**Requirements:**

* Proven experience as a Service Advisor or Manager in a similar customer-facing role
* Strong communication and interpersonal skills, with the ability to build strong relationships with customers and employees
* Ability to multitask and manage time effectively, with a focus on meeting deadlines and delivering results
* Knowledge of automotive repair and maintenance, with a passion for staying up-to-date on the latest technologies and trends
* Customer-focused attitude and a commitment to excellence

**Our Values:**

* Integrity: We conduct business with honesty and transparency, earning our customers' trust with their vehicles
* Excellence: We strive for the highest quality service, constantly improving our skills and processes
* Customer Focus: Our customers are central to everything we do. We exceed expectations and build lasting relationships
* Teamwork: Collaboration is key. We support each other to achieve common goals
* Innovation: Embracing new technologies and methods ensures we stay ahead and deliver optimal solutions
* Community: We give back and make a positive impact through our services and initiatives

**Our Mission:**

Our mission is to provide exceptional automotive repair and maintenance services with a focus on quality, integrity, and customer satisfaction. At Sean's Auto Care, we run our business with higher standards, guided by Biblical principles. We believe in putting God first and people before profits. We treat everyone with respect and aim to create a safe, welcoming environment for both employees and customers. A positive workplace leads to great work and top-notch customer service

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service and leading a team of technicians, we encourage you to apply for this exciting opportunity.

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