Front Office Operations Manager

7 days ago


Hilton Head, South Carolina, United States Omni Hotels Full time

Company Overview: Located on the southern coast of South Carolina, our oceanfront resort is a tropical paradise offering beautiful oceanfront views to all guests. We embody a culture of respect, gratitude, and empowerment day in and day out.

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Salary and Job Benefits: An estimated annual salary for this position is around $50,000-$70,000, depending on experience and qualifications. The role comes with a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

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Job Description: As an Assistant Front Office Manager at our Hilton Head Oceanfront Resort, you will be responsible for assisting the Director of Front Office with the oversight of operations relating to the Front Office. Your goal will be to ensure maximum operating efficiency and high levels of guest satisfaction.

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Responsibilities: Your responsibilities will include ensuring that Four Diamond standards are met, treating all arriving and departing guests with maximum courtesy, and serving them expeditiously by Front Office staff. You will also be responsible for understanding and performing cash handling processes, controlling parking procedures, and protecting confidential guest information.

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Qualifications: To be successful in this role, you will need a minimum of one-year Front Office Management experience, previous leadership experience in an upscale, full-service hotel environment, and a strong understanding of front office hotel procedures and practices.

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Working with Us: At Omni Hotels & Resorts, we value our employees and strive to create a positive work environment that fosters employee growth and development, interdepartmental teamwork, and exceptional customer service. We are committed to providing our guests with personalized, quality service and memorable experiences.

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About Our Company: Omni Hotels & Resorts is a leading hospitality company with a reputation for exceptional service. We operate a portfolio of luxury hotels and resorts across the United States and Canada. Our commitment to excellence and customer satisfaction has earned us numerous awards and accolades in the industry.



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