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Assistant Director of Housekeeping

4 weeks ago

New York, New York, United States Millennium Times Square Full time
Job Summary

The Assistant Director of Housekeeping is responsible for overseeing the daily operations of the Housekeeping Department at Millennium Times Square. This role requires a strong leader who can motivate and coach a team of housekeeping staff to provide exceptional guest service and maintain the highest standards of cleanliness and safety.

Key Responsibilities
  • Lead and manage a team of housekeeping staff to ensure efficient and effective cleaning and maintenance of guest rooms and public areas.
  • Develop and implement cleaning schedules and procedures to ensure consistency and quality.
  • Conduct regular inspections of guest rooms and public areas to ensure compliance with Highgate Hotel standards.
  • Respond to guest complaints and concerns in a timely and professional manner.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and control housekeeping expenses to ensure budget compliance.
  • Develop and implement training programs to enhance staff knowledge and skills.
  • Maintain accurate records and reports to track departmental performance and identify areas for improvement.
Requirements
  • At least 2 years of progressive experience in a hotel or a related field.
  • Supervisory experience required.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.