Customer Experience Enhancement Leader

5 days ago


Johnson City, Tennessee, United States GPM Investments LLC Full time
About the Role

We are looking for a talented and enthusiastic Assistant Manager to join our team at Dunkin' Donuts. As an Assistant Manager, you will play a crucial role in driving sales growth, enhancing customer satisfaction, and developing the skills of your team members.

This role offers a competitive salary of $14.00 per hour, a comprehensive benefits package, and opportunities for career advancement and professional growth.


Key Responsibilities:
  • Team Building: Foster a collaborative and inclusive work environment, providing coaching, feedback, and resolving employee concerns effectively.
  • Talent Development: Assist in recruiting and training, ensuring the team is skilled, confident, and ready to deliver top-notch service.
  • Quality Control: Uphold and exceed Brand standards, ensuring a consistently high-quality guest experience.

Requirements:
  • Communication: Excellent verbal and written communication skills (English) are essential for this role.
  • Leadership Experience: Previous experience in restaurant, retail, or a supervisory role is required.
  • Education: At least 21 years of age with a high school diploma (or equivalent), a valid driver's license, and access to a vehicle with insurance.


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