Assistant General Manager OEM

4 weeks ago


Langhorne, Pennsylvania, United States Aimbridge Hospitality Full time
Job Summary

As a key member of our hotel management team, the Assistant General Manager OEM will play a vital role in ensuring the efficient operation of our hotel. This includes supervising operating departments in the absence of the General Manager and/or the Manager on Duty, as well as assisting the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities
  • Qualifications: At least 5 years of progressive experience in a Rooms or F&B department, or a 4-year college degree and at least 2-3 years of experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3-4 years of experience in a Rooms or F&B department at a hotel.
  • Previous Supervisory Experience: Required.
  • Technical Skills: Proficient in Windows Operating Systems.
  • Problem-Solving Skills: Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Communication Skills: Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Financial Acumen: Ability to work with and understand financial information and data, as well as basic arithmetic functions.
  • Leadership Skills: Ability to convey information and ideas clearly.
Key Responsibilities
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality's dress code and wearing a nametag when working.
  • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  • Assist the General Manager as needed in revenue generation programs.
  • Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Ensure recruiting, hiring, and training for Guest Services based on occupancy.


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