Patient Services Coordinator

5 days ago


Beachwood, Ohio, United States Signature Health Full time
About the Role

At Signature Health, we are seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our patient support team, you will play a vital role in ensuring the smooth and efficient delivery of our services.

Key Responsibilities
  • Registration and Scheduling: Accurately and efficiently register patients, verify insurance information, and schedule appointments in our Electronic Health Record (EHR) system.
  • Patient Communication: Provide exceptional customer service to patients and their families, responding to phone calls, greeting patients, and addressing any concerns or questions they may have.
  • Financial Management: Collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
  • Administrative Support: Provide administrative support to the office, including scanning, faxing, and mailing documents.
  • Technical Proficiency: Demonstrate proficiency in Epic, our EHR system, and other necessary platforms to complete assigned tasks.
  • Confidentiality and Compliance: Protect patient confidentiality and adhere to HIPAA regulations at all times.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1 year of office, customer service, or related experience required; medical office experience preferred.
  • Knowledge and Skills: Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred; experience working with an EHR system required; EPIC experience preferred.
Working Conditions

This role requires the ability to work in a fast-paced environment, with flexibility to work evenings and extended hours as needed. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.



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