Patient Services Representative

4 days ago


Beachwood, Ohio, United States Signature Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Signature Health. As a key member of our patient support team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Registration and Scheduling: Accurately and efficiently register patients, verify insurance information, and schedule appointments.
  • Patient Communication: Provide excellent customer service, answering phone calls, greeting patients, and addressing their concerns in a professional and empathetic manner.
  • Administrative Support: Assist with scanning, faxing, and mailing documents, as well as providing general administrative support to the office.
  • Insurance and Billing: Verify patient insurance coverage, collect copayments, and ensure accurate billing and payment processing.
  • Electronic Health Records (EHR): Maintain accurate and up-to-date patient information in our EHR system, ensuring seamless communication and coordination of care.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1 year of office, customer service, or related experience required; medical office experience preferred.
  • Skills: Proficiency in Epic EHR system, Microsoft Office, and excellent communication and organizational skills.
Working Conditions

This role requires a flexible and adaptable individual who can work in a fast-paced environment, providing excellent patient support and service. The ideal candidate will possess a strong commitment to delivering exceptional patient care and a passion for working in a healthcare setting.



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