Service Manager

1 week ago

Sacramento, California, United States Jordan Sitter Associates Full time
Job Summary We are seeking a highly skilled Service Manager to join our team at Jordan Sitter Associates. As a Service Manager, you will be responsible for maintaining the rental fleet, support fleet, and all shop personnel within a specific region or branch. This includes cost control for parts purchasing and labor, ensuring uptime, maintaining appearance and safety of equipment, and keeping the shop/yard clean and organized. Key Responsibilities * Create, maintain, and close service work orders in RentalMan dispatch screen, maintaining status and time entries including parts, labor, and description of work performed. * Schedule work orders to determine if tech support is required, schedule techs utilizing the field dispatch menu using location, tech's capabilities, and urgency and adjusting as needed. * Create, maintain, and receive purchase orders for required parts for the techs. Any parts that exceed $750 must obtain approval prior to order. * Review open work order and purchase order reports weekly to maintain prompt processing. * Manage techs to provide support, communications, hours worked, and parts and services that are required. If customer damage related, notify the sales team. * Communicate closely with techs, sales team, and customer as work is being performed to ensure all are aware of estimated time of completion and machine availability. * Document service-related calls within the rental contract comment notes. * Review tech notes/photos upon completion before releasing from the job site. * Manage truck parts inventory, including quarterly parts inventory audits. This will extend to all parts inventory as deemed necessary. * Schedule quarterly work orders for service truck bit inspections and annual DOT inspections. * Monitor and schedule PM services, SOS oil samples, undercarriages, and CTS reports. * Maintain accurate equipment incident reporting, reviews, vehicle files, photos, and DOT requirements. * Perform monthly service safety meetings, oversee yard maintenance, shop cleanliness, and maintain OSHA compliant workplace. * Responsible for R&M, P&L, and associated costs/budget for services. * Lead, plan, measure, and make continuous improvement of all service and maintenance performance metrics. * Oversee field service activities to ensure optimal customer service, tech/shops/OEC productivity, and cost control. * Promotes a team environment by communicating effectively with mechanics and other employees to monitor, log, resolve, and escalate issues. Requirements * High school diploma or GED required. * Associate degree in office administration, sales, contracts, or related field preferred. * At least three (3) to five (5) years of service administration required or a mix of education and on-the-job training may be a substitute for years of experience. * At least one year of sales or other relevant experience preferred. * Ability to pass pre-employment drug screen and background check. Qualities * Excellent verbal and written communication skills. * Excellent organizational skills and attention to detail. * Excellent interpersonal and customer service skills. * Proficient with Microsoft Office Suite or related software. * Requires the ability to use and manage multiple online computer applications/systems with technical proficiency. * Highly flexible, organized, and independent. * Analytical. * Problem-solving. * Customer service. * Professionalism. * Teamwork. Safety Demands and Work Environment All employees must wear the appropriate personal protective equipment (PPE). Comply with federal, state, and local laws, as well as Company safety policy, enforce safe work practices, and proactively identify and remedy worksite hazards. This position operates at professional construction sites and in professional office environments, requiring the use of standard office equipment, the ability to communicate verbally with others on site, in person, and over the telephone, ability to read printed materials, signs, computer screens, and directions, stamina to maintain attention to details despite interruptions, ability to lift, push, pull, carry, handle, or feel objects, supplies, tools, machinery, and/or controls weighing up to 50 pounds, and reach with hands and arms; climb stairs and/or ladders; balance, bend, stoop, kneel, crouch, crawl, lift overhead, traverse around, or otherwise position oneself around the required work and safety requirements to navigating and perform activities on various construction sites in a safe manner. Will be required to work on project sites and operate vehicles, trailers, machinery, equipment, and other tools within local, state, and federal safety guidelines. Will be required to work outside, frequently for extended periods of time in all weather, including extreme hot and cold temperatures. While working, the employee might be exposed to various chemicals, vapors, pollutants, virus, or other air-borne pathogens, gases, uneven surfaces, loud noises, moving vehicles or machines, and dust/debris.

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