Customer Services Representative

1 month ago

Cranberry Twp, United States S and T Bank Full time
Cranberry: 260 Garden View Lane, Cranberry Township, PA 16066

Work Days and Expected Hours:

Monday - Thursday: 8:30 AM - 4:00 PM

Friday: 8:30 AM - 5:00 PM

(Must be flexible around branch hours)

Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities:
  • Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers.
  • Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
  • Demonstrates knowledge of Consumer Bank Customer Service Expectation & offer each customer exceptional customer service as outlined by Branch Management.
  • Applies a combination of knowledge of the Customer Service Information Inquiry Computer Systems, service skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
    • Utilizing Computer Inquiry System to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification).
    • Accepting deposits, verifying endorsements, and issuing receipts.
    • Accepting checks or coupons for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
    • Accepting savings deposits and withdrawals and performing related duties.
    • Providing additional customer services, including bank money orders, and other services.
    • Accepting various loan payments or other types of payments.
    • Balancing cash drawer daily.
    • Assisting in ATM balancing & settlement, where applicable.
    • Assisting in vault balancing, as requested
  • Promotes the bank's services, answers questions regarding banking matters, and directs customers to other departments for specialized services. Identifies customer needs through profiling each customer with Computer Inquiry System for other services to expand relationships and develops new customers to increase market share and improve profitability.
  • Contribute to Branch Sales/Service Plan as detailed by Branch Management
    • Utilize the Sales & Service Opportunity tool to personally be aware of customer(s) who you introduced to a banker.
  • Provides services including night deposits, mail deposits, and safe deposit admittance, as needed.
  • Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.
  • Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
  • Attends and successfully completes all required training on Customer Service Information Inquiry Computer Systems, , regulatory and product knowledge etc. as needed.
  • Performs additional duties as required.


Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

One to two years general experience and the successful completion of the retail training program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $19.23

  • HVAC Customer Service Representative

    2 months ago

    Cranberry Twp, United States Johnson Controls International Full time

    Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer cal Customer Service Representative, Customer Service, HVAC, Representative, Accounts Receivable, Manufacturing,...

  • Customer Care Representative

    3 weeks ago

    Cranberry Twp, United States Johnson Controls International Full time

    The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention Customer Care, Representative, Operations, Customer, Manufacturing, Retail

  • Customer Care Representative

    1 month ago

    Cranberry Twp, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the...

  • Customer Care Representative

    2 weeks ago

    Cranberry Twp, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Customer Care Representative

    1 month ago

    Cranberry Twp, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Customer Service Representative

    1 month ago

    Cranberry Twp, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:•Competitive...

  • Customer Service Representative

    1 week ago

    Williams Twp, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...

  • Customer Service Representative

    7 days ago

    Lehigh Twp, United States PeopleShare Inc Full time

    ** Customer Service representatives need in the Lehigh Valley ** PeopleShare is looking for experienced, friendly and eager to learn customer service representatives in the Lehigh Valley. Bilingual in English/Spanish is required. You will be communicating with customers all day to help with Medicaid along with medical assistant programs. Hit the ground...

  • Customer Service Representative

    2 weeks ago

    Cinnaminson Twp, United States U-Haul Full time

    Location: 2101 US Hwy 130 S, Cinnaminson, New Jersey 08077 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Guest Service Representative

    4 weeks ago

    Cranberry Twp, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts Flexible schedule Free food & snacks Free uniforms At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get Guest Service, Representative, Guest, Weekend, Service, Restaurant, Retail

  • Customer Service Representative

    8 hours ago

    Wall Twp, United States Trinity Solar Full time

    Customer Service Representative Job Details Job Location Wall NJ Corporate Office - Wall, NJ Position Type Full Time Education Level High School or Equivalent Salary Range $19.00 - $20.00 Hourly Job Shift Day Job Category Administration Description "You've worked for the rest...now work for the best!" Trinity Solar...recognized by NJ Biz as...

  • Customer Service Representative

    2 weeks ago

    Boardman Twp, United States FiNet Inc Full time

    Schedule: Monday - Friday, 8:30 AM to 5:00 PM ET FiNet has a mission to partner with community financial institutions to make a diverse range of modern payment processing options accessible to small businesses nationwide, empowering them to operate more effectively and productively. In the process, we will provide personalized support they’ll find nowhere...

  • Customer Service Representative

    3 months ago

    Clinton Twp, United States Mr Electric Full time

    Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by magazines among its "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our...

  • Customer Service Representative

    2 weeks ago

    Cinnaminson Twp, United States EMSL Analytical Full time

    EMSL is seeking a Customer Service Representative for its Cinnaminson, NJ location. This role will entail interacting with customers via phone and/or email to address their concerns, answer their questions and assist them with their needs. This role is 5 days in the office on-site. Responsibilities include but are not limited to: Receives high volume...

  • Customer Service Representative

    1 week ago

    East Pennsboro Twp, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...

  • Customer Service Representative

    4 days ago

    Deptford Twp, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...

  • Patient Service Representative, 4 days/wk

    2 months ago

    Cranberry Twp, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Cranberry Township, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Tues 7am-5pm Wed 7am-6pm Thurs 7am-5pm Fri 7am-2pm Summary The Patient...

  • Customer Service Representative

    2 weeks ago

    Hamilton Twp, United States IEH Laboratories & Consulting Group Full time

    Customer Service Representative (Hamilton, NJ) Weber Scientific, Inc. (Weber) is seeking a Customer Service Representative to join our team! Ideal candidates will possess the following: High School degree or equivalent (GED) Ability to prioritize tasks and meet deadlines Excellent verbal and written communication skills Be well-organized and...

  • Service Engineer

    3 weeks ago

    Cranberry Twp, United States Synerfac Full time

    Our client in Cranberry Township is seeking a Service Engineer to join the team Duties: - In-house and on-site training of customers. - Technical service & support by phone or customer site. - Detailed documentation of customer issues. - Representative and internal staff training. - Expand technical service department - Field sales calls with our...

  • Customer Service Representative Dispatch

    2 weeks ago

    Cranberry, United States Mr. Rooter of Pittsburgh Full time

    Dispatch Mr. Rooter is a premier provider of plumbing and drain cleaning services! The selected candidate will have a dynamic phone presence, excellent problem-solving and customer service skills, and a working knowledge of computer software. Required: Field incoming calls to increase sales & traffic for most efficient & effective services Interview...