Customer Services Representative

5 months ago

Cranberry Twp, United States S and T Bank Full time
Cranberry: 260 Garden View Lane, Cranberry Township, PA 16066

Work Days and Expected Hours:

Monday - Thursday: 8:30 AM - 4:00 PM

Friday: 8:30 AM - 5:00 PM

(Must be flexible around branch hours)

Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities:
  • Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers.
  • Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
  • Demonstrates knowledge of Consumer Bank Customer Service Expectation & offer each customer exceptional customer service as outlined by Branch Management.
  • Applies a combination of knowledge of the Customer Service Information Inquiry Computer Systems, service skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
    • Utilizing Computer Inquiry System to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification).
    • Accepting deposits, verifying endorsements, and issuing receipts.
    • Accepting checks or coupons for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
    • Accepting savings deposits and withdrawals and performing related duties.
    • Providing additional customer services, including bank money orders, and other services.
    • Accepting various loan payments or other types of payments.
    • Balancing cash drawer daily.
    • Assisting in ATM balancing & settlement, where applicable.
    • Assisting in vault balancing, as requested
  • Promotes the bank's services, answers questions regarding banking matters, and directs customers to other departments for specialized services. Identifies customer needs through profiling each customer with Computer Inquiry System for other services to expand relationships and develops new customers to increase market share and improve profitability.
  • Contribute to Branch Sales/Service Plan as detailed by Branch Management
    • Utilize the Sales & Service Opportunity tool to personally be aware of customer(s) who you introduced to a banker.
  • Provides services including night deposits, mail deposits, and safe deposit admittance, as needed.
  • Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.
  • Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
  • Attends and successfully completes all required training on Customer Service Information Inquiry Computer Systems, , regulatory and product knowledge etc. as needed.
  • Performs additional duties as required.


Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

One to two years general experience and the successful completion of the retail training program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $19.23

  • Customer Service Representative

    7 months ago

    Cranberry Twp, United States Matthews International Full time

    The Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact Customer Service, Customer Service Representative, Representative, Project Management, Manufacturing, Retail,...

  • Customer Service Representative

    2 days ago

    Lawrence Twp, United States Burlington Full time

    As a Customer Service Representative at Burlington, you will play a critical role in delivering exceptional customer service, processing transactions, and maintaining a clean and organized store environment. If you are a motivated and customer-focused individual who enjoys working in a fast-paced retail environment, we encourage you to apply.Key...

  • Customer Service Representative

    1 day ago

    Neptune Twp, United States Walmart Full time

    Benefits and Perks: As a Customer Service Representative, you can expect to earn an estimated $25-26 per hour. You will also have the opportunity to work in a fast-paced and dynamic environment where no two days are ever the same. Plus, you'll receive comprehensive training to help you succeed in your role.

  • Customer Service Representative

    7 months ago

    Clinton Twp, United States Mr Electric Full time

    Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by magazines among its "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our...

  • Restaurant Customer Service Team Member

    3 months ago

    Cranberry Twp, United States Jason's Deli Full time

    Jason's Deli - 20117 U.S. 19 [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery orders;...

  • Customer Service Representative

    3 weeks ago

    Waterford Twp, United States Oakland Health & Safety Full time

    Job Title: Customer Service Representative - Home Safety AssessmentCompany Overview: Oakland Health & Safety is a leading provider of home fire safety assessments and services. We are seeking a motivated and personable individual to join our team as a Customer Service Representative - Home Safety Assessment.Job Summary: As a Customer Service Representative -...

  • Customer Service Representative

    2 weeks ago

    Clinton Twp, United States Walgreens Full time

    OverviewA career as a Customer Service Associate at Walgreens offers the opportunity to deliver exceptional customer experiences, register sales efficiently, and recommend products. The role involves modeling a distinctive customer service approach, handling cash transactions, and providing fair and friendly checkout service. A salary of $14.25-$18.50 per...

  • Customer Service Representative

    2 weeks ago

    Monroe Twp, United States Stop & Shop Full time

    Company Overview: At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated. We work as one team to put the customer first and show that we care for our customers, communities and each other.We've made a promise to our customers to help them make the small wins...

  • Customer Service Representative

    2 days ago

    Neptune Twp, United States CVS Health Full time

    CVS Health is a leading healthcare company dedicated to delivering enhanced human-centric healthcare services. We're committed to helping people on their path to better health, and our Retail Store Associates play a critical role in this mission.About the JobDeliver exceptional customer service by engaging with customers, addressing their needs, and ensuring...

  • Access Control Service Technician

    3 weeks ago

    Cranberry Twp, United States The Cook & Boardman Group, LLC Full time

    The Access Control Technician has the technical aptitude, skills and experience to install access control and video systems for our security integration division in commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This individual will work...

  • Customer Service Representative

    3 weeks ago

    Cinnaminson Twp, United States Wal-Mart Stores , Inc. Full time

    Company OverviewAt Walmart, we believe that everyone deserves a positive experience when shopping with us. As a Cashier & Front End Services associate, you will play a major role in creating a welcoming atmosphere for our customers.Salary and BenefitsThe estimated hourly wage range for this position is $14.00 to $26.00, with opportunities for annual or...

  • Field Service Representative

    3 weeks ago

    Cranberry Township, United States CANNON USA, INC. Full time

    Job DescriptionJob DescriptionFactory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.Essential Functions: Mechanical repairs to equipmentMakes field service calls for new product start up and equipment repairs.Responds to customer inquiries on the telephone, through on-line...

  • Sr. Customer Success Manager

    4 weeks ago

    Cranberry Twp, United States True Commerce Full time

    Are you ready to unlock your true potential?Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. TrueCommerce is seeking customer-centric talent for our Senior Customer Success Manager role to focus on retention and engagement of our key customers. The Sr. Customer...

  • Coordinator - Service

    2 weeks ago

    Cranberry Twp, United States Matthews International Full time

    The Coordinator Service coordinates, monitors and improves service activities for the service department. Ensures services are effective and customer requirements are met. JOB RESPONSIBILITIES - Makes reservations for planned travel (international Coordinator, Service, Reservations, Project Management, Manufacturing, Retail

  • Sales and Customer Service Representative

    1 day ago

    Lawrence Twp, United States Against All Odds Full time

    About Our CompanyAgainst All Odds is a retail company dedicated to providing excellent customer service and offering unique products that meet the needs of our diverse customer base.Job OverviewWe are seeking a motivated Sales Associate to join our team at Quaker Bridge Mall in Lawrenceville, NJ. The ideal candidate will have a strong passion for customer...

  • Customer Service Representative

    2 weeks ago

    Egg Harbor Twp, United States Ollie's Bargain Outlet, Inc. Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our sales floor team as a Retail Sales Associate. In this role, you will be responsible for providing exceptional customer service, maintaining a thorough knowledge of our products, and assisting with receiving and pricing items.Key Responsibilities:Greet and acknowledge...

  • Retail Service Team Member

    3 days ago

    Cranberry Twp, United States Michaels Stores Full time

    Store - PITT-CRANBERRY, PA - Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties th Retail, Team Member, Customer Service, Service

  • Cashier - Service Associate FT

    3 months ago

    Cranberry Twp, United States Rite Aid Full time

    Rite Aid Corp. - 20480 Route 19 [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer transactions...

  • Front End Customer Experience Representative

    1 day ago

    Coal Twp, United States Walmart Full time

    **Join Our Team:**We are seeking a Front End Customer Experience Representative to join our team at Walmart. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers have a great shopping experience.Key Responsibilities:Ensure customers have a great first and last impressionClean restrooms, salesfloor,...

  • Patient Service Representative

    2 days ago

    Egg Harbor Twp, United States Rothman Orthopaedics Full time

    We are seeking a Patient Service Representative to join our team at Rothman Orthopaedics. In this role, you will be responsible for providing excellent customer service to our patients and families.About the Job:The Patient Service Representative will greet patients and visitors in a welcoming and professional manner, check them in, verify and update...