Medical Triage Specialist

7 days ago


Lancaster, Pennsylvania, United States Lancaster General Health Full time
Job Overview

We are seeking a Medical Triage Specialist to join our team at Lancaster General Health. As a Medical Triage Specialist, you will be responsible for providing high-quality patient care and support to providers, staff, and patients.

Responsibilities

The ideal candidate will have the ability to perform the following duties:
  • Monitors and responds to triage calls in person, through the nurse phone line, and/or via an EPIC inbasket.
  • Talks directly to patients on the telephone and directs them to emergency rooms/urgent care centers, dispenses home care advice, or schedules appointments with health care clinicians during office hours.
  • Determines urgency of seeing patient based on brief assessment and familiarity with patient's condition and history.
  • Uses computerized, evidence-based clinical decision making including algorithms.
  • Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to emergency departments immediately or arranges for an ambulance.
  • Provides appropriate home health advice to patients who do not need to go directly to the emergency room, and schedules appointment with provider as necessary.
  • Ensures accurate documentation for all conversations and treatments are recorded in patient's electronic medical record.
  • Arranges appointments for patients who do not need to go to the emergency room but need to see a physician. Consults with clinicians as needed.
  • Provides generalized health information as appropriate when patients have questions, i.e. 'Do I need a flu shot?'
  • Serves as a clinical resource and professional role model for other nursing staff.
  • Prioritizes work tasks and services and completes them in a timely manner.
  • Assists in medical chart reviews and compiling data for audits and reports.
  • Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
  • Provides patient education regarding disease processes, therapies, and healthful behaviors.
  • Communicates appropriately and tactfully with all staff, patients, families, consultants, and community members in accordance with the Penn Medicine Experience Standards.
  • Provides timely response to calls and patient/staff inquiries.
  • Participates in staff, planning, in-service, and other meetings as needed.

Requirements

To be successful in this role, you will need to meet the following requirements:
  • Current licensure as a Licensed Practical Nurse, or Registered Nurse, issued by the PA State Board of Nursing required.
  • Healthcare BLS.
  • Minimum of Three (3) years of clinical experience in direct patient care within a family medicine office setting OR minimum of Two (2) years experience working in an emergency department.
  • Current CPR certification.
  • Strong customer service skills.

Estimated Salary Range: $65,000 - $85,000 per year, depending on experience.

About Us

Lancaster General Health is a leading healthcare system in Pennsylvania, offering a comprehensive network of care to our patients. We are committed to delivering high-quality patient care and innovative healthcare solutions.

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