Bilingual Collections Specialist

4 days ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Bilingual Collections Representative

We are seeking a highly motivated and customer-focused Bilingual Collections Representative to join our team. As a key member of our collections team, you will be responsible for resolving open accounts with customers in a professional and respectful manner.

Key Responsibilities:
  • Utilize contact technology and recovery strategies to locate right parties and negotiate payment terms with empathy and professionalism.
  • Make outbound and receive inbound calls to resolve open accounts and promote brand awareness.
  • Follow all required scripts, policies, and procedures to ensure compliance and quality service.
  • Meet monthly goals and perform other assigned duties to contribute to the team's success.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Excellent organizational, written, and oral communication skills.
  • Ability to type swiftly and accurately (20+ words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues.
  • Aptitude for conflict resolution, problem solving, and negotiation.
  • Customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for career growth and advancement.
  • Professional development and training programs.
  • A dynamic and supportive work environment.
  • A chance to make a positive impact on customers' lives.
How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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