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Client Care Specialist

2 months ago

Boston, Massachusetts, United States Small Door Veterinary Full time
Position Overview

Small Door Veterinary is a revolutionary veterinary service that prioritizes exceptional care and modern hospitality for pets and their owners. Our membership-based model ensures a stress-free experience for both pets and their guardians, providing 24/7 telemedicine access and transparent pricing. We are expanding our footprint across various regions, aiming to redefine veterinary care.

Key Responsibilities
  • Manage the appointment scheduling system and monitor wait times for all clients.
  • Handle incoming calls, emails, and other forms of communication.
  • Serve as a knowledgeable resource for clients by addressing inquiries and providing relevant information.
  • Facilitate all billing communications during client visits.
  • Gather feedback and relay it to the appropriate departments.
  • Ensure a clean, inviting, and brand-consistent environment within our practice.
  • Prioritize hospitality and service excellence in all interactions.
  • Identify solutions to enhance client experiences.
  • Collaborate with clients to ensure seamless service delivery.
  • Proactively manage practice operations by anticipating client needs.
Candidate Profile
  • Minimum of 2 years in a customer service or hospitality role (experience in veterinary settings is advantageous).
  • Enthusiasm for working in a dynamic, innovative environment.
  • Self-driven, collaborative, and an effective communicator with a keen eye for detail.
  • Ability to connect with clients, demonstrating empathy and compassion.
  • Willingness to work flexible hours, including weekends.
  • Physical capability to lift up to 25 lbs occasionally.
  • Availability for a full-time schedule, including one weekend day (typically four 10-hour shifts).
  • A genuine passion for animals, particularly dogs and cats.
  • Proficient in computer applications (familiarity with collaboration tools is a plus).
Benefits
  • Competitive compensation package.
  • Equity participation.
  • Comprehensive health, dental, and vision insurance.
  • Retirement plan with company matching.
  • Opportunities for professional growth and advancement.
  • Generous paid time off, parental leave, and company-wide holidays.
  • Membership benefits for healthcare and wellness programs.
  • Discounted veterinary services for personal pets.
  • A chance to make a meaningful impact in the community.
  • A supportive team that embodies our core values.

Small Door Veterinary is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds and experiences.