IT Operations Manager

4 weeks ago

Washington, Washington, D.C., United States Leidos Full time

Job Summary

Leidos is seeking an IT Field Operations Manager to support the Digital Solution, Inc. program. This role will involve managing a team of experienced individuals who provide consultation to customers for a variety of technical requests and problems.

Key Responsibilities

  • Manage a team of 5 to 10 experienced individuals who provide consultation to customers for a variety of technical requests and programs
  • Manage processes or projects that the team performs as required by the customer
  • Provide input during operational planning for implementation of new products or processes that align to organizational strategies
  • Develop key performance objectives to achieve successful outcomes for customer stakeholders and to satisfy contractual requirements
  • Develop performance measures/metrics that define team performance (key performance indicators)
  • Track and manage team performance
  • Other duties as assigned

Requirements

  • Bachelor's degree in a related field with eight plus (8+) relevant experience, may consider more years of experience in lieu of degree
  • A solid background/firm understanding of end user computing technologies (Windows PC, Apple, Mobile, Active Directory, Account & access management) and the ability to teach/transfer knowledge to entry level staff
  • Experience teaching and consulting new technology support professionals and guiding them
  • Ability and willingness to work a flexible schedule to support occasional after hours/weekend projects or critical support functions
  • Strong communication skills
  • Experience directly interfacing with stakeholders and different levels of customer org chart
  • Ability to obtain and maintain a Public Trust Clearance

About Leidos

Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world's toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits.

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