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Operations Manager, Communications

2 months ago

Irving, Texas, United States Gartner Full time
About this role:

The Operations Manager is a key member of the Engagement Communications team, responsible for delivering our business strategy effectively. This role will report to the Senior Director and play a crucial part in internal communications programs, metrics, and channels.

Key responsibilities:
  • Manage the partnership between IT and business sides of internal communications technology stack, driving the evolution and continuous improvement of communications channels, including owning technical relationships with platform vendors.
  • Lead project management for ongoing global intranet initiatives, including GenAI and mobile implementations, SEO and UX workstreams, and additional enhancements as needed.
  • Oversee intranet governance and health at both site-wide and business unit-specific levels, including updating metrics and best practices, and sharing with relevant stakeholders.
  • Serve as primary point of contact for Internal Communications Center of Excellence, including maintenance of key documented guidance, governance, and standards for global team, including playbooks, best practices, benchmarks, and metrics dashboard.
  • Develop and maintain UX data library, including managing future UX studies, surveys, and focus groups.
  • Partner with other business unit stakeholders as needed to update intranet pages.
  • Support global Internal Communications team through knowledge-sharing, enhancement updates, and project management support as needed.
Requirements:
  • Bachelor's degree in a relevant field.
  • 5+ years' experience in operations/project management, data & analytics, and/or communications, preferably at a global enterprise.
  • Exceptional organization and collaboration skills.
  • Ability to function as an individual contributor.
  • Proactive self-starter and ability to flex priorities.
  • Strong written/verbal/interpersonal communication skills.
  • Self-motivation to continuously improve skills and learn new platforms.
About Gartner:

Gartner is a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.