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Front Desk Representative

2 months ago

Titusville, Florida, United States Hampton Inn TitusvilleI-95 Kennedy Space Center Full time

Job Summary:

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Hampton Inn Titusville/I-95 Kennedy Space Center. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Guest Service: Provide courteous and professional service to guests, responding to inquiries, requests, and complaints in a timely and efficient manner.
  • Reservation Management: Process incoming and outgoing reservation requests, ensuring accurate and up-to-date information.
  • Front Desk Operations: Check-in and check-out guests, handle departmental accounting, and maintain the cleanliness of the front desk area.
  • Sales and Revenue: Maximize room revenue through suggestive selling and upselling opportunities.
  • Team Collaboration: Assist other employees as needed, providing support and contributing to a positive and productive work environment.

Requirements:

  • Experience: Previous front desk experience or related employment in the hospitality industry.
  • Knowledge: Knowledge of hotel operations, guest services, and customer relationship management.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school graduate or equivalent.