Hotel Operations Manager

5 days ago


Knoxville, Tennessee, United States Courtyard by Marriott Full time

The estimated annual salary for this role is $50,000-$70,000.

">Company Overview

Hilton Garden Inn prioritizes exceptional guest experiences and seeks a highly skilled Guest Services Manager to lead our front desk team. As a key member of our property leadership team, you will be responsible for maintaining the highest level of ethical leadership to deliver the highest standard of customer service.

">Job Description

The Guest Services Manager will oversee the daily operations of the front desk department, including supervising shift closings, bank audits, and daily reports. This role requires excellent communication and problem-solving skills, as well as the ability to lead a team to consistently deliver exceptional guest service.

">
  • You will assist with sales and champion the Daily Sell Strategy to drive revenue growth.
  • You will implement front office programs to enhance the guest experience and provide leisure enjoyment.
  • You will maintain compliance with brand and company standards, staying up-to-date on new initiatives.
">Required Skills and Qualifications

To succeed in this role, you must have:

">
  • Experience working in a hotel as a front desk representative (or equivalent).
  • Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired).
  • The ability to work weekends, holidays, and evenings.
">Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, pet insurance, short and long-term disability, paid time off, and tuition assistance. Additionally, we provide competitive compensation, a 401K savings plan, associate referral program, and brand and company training classes.

">Personal Wellness

We prioritize our associates' personal wellness through fundraising matching funds, team volunteer opportunities, 24/7 chaplain services, and exclusive hotel rate discounts.



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