Senior Guest Services Team Lead

5 days ago


Newbury, Vermont, United States Vail Resorts Full time
Exciting Winter Seasonal Job Opportunity at Vail Resorts

We are seeking a highly motivated and experienced Senior Guest Services Team Lead to join our team at Vail Resorts. As a key member of our Guest Services team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless operations during the winter season.

The estimated salary for this position is $22.68/hour - $28.43/hour, depending on experience and qualifications. Our competitive compensation package also includes benefits such as free ski passes, 401(k) retirement plan, employee assistance program, and referral program.

About the Role

This is a full-time winter seasonal position available from early November to early April. The ideal candidate will have previous experience in guest service, supervisory experience, and be proficient in Microsoft Office. A college degree and experience in lodging or hospitality are preferred but not required.

  • Lead the Guest Services team in delivering exceptional guest experiences and ensuring seamless operations
  • Supervise shifts, handle escalations, and conduct ongoing training and development of staff
  • Assist other resort department leadership with planning and execution of guest service initiatives and events
  • Administer payroll and provide support to direct reports

Vail Resorts is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.



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