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Customer Service Representative

2 months ago

Austin, Texas, United States Everlight Solar Full time

Job Summary:

Everlight Solar is seeking a skilled and motivated individual to join our team as a Customer Service Representative. This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work.

Key Responsibilities:

  • Handle high volumes of incoming calls and provide exceptional customer service
  • Identify and evaluate customers' needs to deliver satisfaction and build sustainable relationships
  • Provide accurate and comprehensive information to customers, using the right methods and tools
  • Manage complaints and provide proper solutions and options, following up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail and exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Ability to operate in a fast-paced environment
  • Ability to work nights and some weekends

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • PTO
  • Sick and Safe Time
  • Paid Holidays Off

Compensation:

$30,000-$40,000 per year

Equal Opportunity Employer:

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.