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Management Assistant
2 months ago
Position Overview - Administrative Assistant
Department: Administrative
Reports To: General Manager
Employment Type: Hourly
Status: Non-Exempt
Travel Requirements: Yes
Position Type: Full-Time
Summary of Role
The Administrative Assistant plays a crucial role in supporting management by efficiently managing various administrative tasks. This position is vital in enhancing customer satisfaction through diligent follow-up and precise documentation of customer interactions.
Key Responsibilities
- Manage incoming calls and provide assistance during business hours and as part of the on-call rotation.
- Draft and process business correspondence.
- Generate invoices and manage scheduling.
- Prepare work orders and oversee customer billing processes.
- Maintain the customer database to track sales and customer data.
- Support basic bookkeeping functions, including invoice entry and statement dispatch.
- Welcome walk-in clients and manage access to executives and managers.
- Prepare necessary documentation for upcoming work.
- Finalize internal office records.
Additional Responsibilities
- Assist in creating marketing and presentation materials.
- Contribute to daily office maintenance.
- Handle deliveries to and from the post office.
- Update project documentation and file records.
- Respond promptly to client inquiries.
- Conduct follow-up communications with clients.
- Support the onboarding and recruitment of new team members.
- Engage in HR-related tasks and keep management informed about office operations.
Decision-Making Authority
- Prepare invoices based on provided documentation.
- Coordinate scheduling for service vehicles and technicians.
- Manage office supply inventory and vendor relationships.
Collaboration and Communication
- Ensure effective communication with technicians, service providers, and project managers.
- Coordinate events organized by the company.
- Assist in developing new operational policies and procedures.
- Provide initial IT support and troubleshoot office equipment issues.
- Participate in regular staff and management meetings.
Performance Competencies
- Oral Communication: Effectively conveys information and calms customers in various situations.
- Written Communication: Produces clear and organized correspondence, ensuring grammatical accuracy.
- Planning and Organizing: Efficiently manages time and prioritizes tasks while maintaining attention to detail.
- Process Orientation: Understands and improves business processes to enhance efficiency.
- Technology Proficiency: Utilizes standard software tools to improve work accuracy and efficiency.
Qualifications
- Education: High school diploma or GED with 3-5 years of office or bookkeeping experience.
- Bookkeeping Knowledge: Familiarity with bookkeeping principles and software, such as QuickBooks.
- Mathematical Skills: Ability to perform basic calculations and interpret financial data.
- Computer Skills: Proficient in using computers and software, including Google Suite and other enterprise applications.
- Certifications: None required for this role.
Physical Requirements
This role requires regular sitting, use of hands, and occasional lifting of up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.
Work Environment
The position is primarily office-based, with some exposure to a shop environment. The noise level is typically quiet.
This job description is intended to provide a general overview of the responsibilities and qualifications associated with the role. Additional duties may be assigned as needed.
Compensation: $19-23 Hourly Wage