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Guest Services Manager

2 months ago

New York, New York, United States Statue Cruises Full time

Guest Services Manager - Statue Cruises

Job Category: Hospitality Services

Job Overview

The Guest Services Manager plays a pivotal role in overseeing financial management, revenue tracking, and guest service operations aboard our vessels, ensuring adherence to the company's exceptional service standards.

Key Responsibilities

  • Engage professionally with all departments including Front Office, Food and Beverage, Housekeeping, Deck, and Engineering, as well as with guests.
  • Compile and present daily and weekly financial summaries for the vessel.
  • Lead, mentor, and develop the team of pursers and first pursers onboard.
  • Manage scheduling and crew accommodations for the Guest Services office.
  • Utilize Microsoft Office, POS, and PMS systems effectively (experience with MXP is advantageous).
  • Oversee all financial transactions onboard, ensuring accuracy and compliance.
  • Handle guest and crew account management.
  • Administer payroll processes for crew members.
  • Facilitate proper embarkation and disembarkation procedures for guests.
  • Coordinate provisioning requirements at designated ports of call.
  • Uphold the company's mission by fostering a culture of accountability and continuous improvement.
  • Encourage feedback and implement strategies for team success.
  • Maintain the highest standards of maritime professionalism and practice.
  • Participate in all mandated safety drills and emergency protocols as required.
  • Perform additional duties as necessary to achieve operational goals.

Qualifications

Education:

  • High School Diploma or equivalent required.
  • Bachelor's Degree in a relevant field preferred.

Certifications:

  • Valid Driver's License.
  • Valid Transportation Worker Identification Credential (TWIC) if applicable, or the ability to obtain and maintain it.
  • Copy of DD214 if applicable for Veteran status.

Skills & Abilities:

  • Exceptional verbal and written communication skills; fluency in English is essential.
  • Able to interact positively with individuals at all levels.
  • Proficient in MS Office applications and POS systems.
  • Experience in training and supervising staff.
  • Ability to independently plan, organize, and execute work assignments.
  • Maintain a polished and professional appearance.

Experience:

Minimum of five to seven years in a similar role within the hospitality or cruise industry is preferred.

Additional Requirements:

  • Must be at least 21 years of age.
  • Willingness to undergo and pass alcohol and drug testing as mandated.

Company Values

At Statue Cruises, we are committed to creating memorable experiences for both our guests and employees. Our core values emphasize respect, environmental stewardship, safety, professionalism, exceeding expectations, effective communication, and teamwork.

Equal Employment Opportunity

Statue Cruises is an Equal Employment Opportunity employer. We prohibit discrimination and harassment of any kind and are committed to fostering a diverse and inclusive workplace.