Centralized Follow Up LPN

7 days ago

Marshall, Texas, United States Planned Parenthood of Michigan Full time
Job Summary

We are seeking a skilled Licensed Practical Nurse (LPN) to join our team in a Centralized Follow Up role. In this position, you will work closely with the Centralized Follow Up and Patient Services Departments to develop, implement, and perform centralized follow-up management.

Key Responsibilities
  • Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures.
  • Appropriately manage lab results, patient notification, and follow-up as defined by Physician and Clinician-approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures.
  • Assist in the management of the pre-natal program and ensure that patients receive coordinated care. Provide pre-natal education for patients, track and follow up on labs and referrals, follow up on missed appointments, track delivery outcomes of patients, and ensure that patients return for postpartum visits.
  • Receive, manage, and route patient calls to the appropriate department for continued assistance as necessary.
  • Provide professional and comprehensive telephonic nursing assessment, evaluation, education, and advice to patients within affiliate protocols.
  • Perform post-surgical abortion phone calls to patients within 24-48 hours of the procedure and complete follow-up paperwork.
  • Document accurately, appropriately, and efficiently all communication with patients.
  • Maintain accurate and current electronic logs.
  • Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider.
  • Follow up with PPHP contracted laboratories as needed.
  • Complete audits accurately and within a specified time frame as instructed by the Director, Quality & Clinical Integration.
  • Provide high-quality and efficient telephone customer service to internal and external customers.
  • Communicate requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff.
  • Maintain thorough knowledge and understanding of PPHP's organization to answer questions and direct calls correctly and appropriately.
  • Complete quality assurance monitoring tools as specified for the department.
Clinical Responsibilities
  • Provide nursing coverage at surgical sites when needed and as directed.
  • Assist in all aspects of the provision of abortion care for patients, including acting as the nurse in charge of patient flow. Provide counseling for patients having a surgical abortion. Provide oversight and supervision to health center assistants.
  • Establish a compassionate environment by providing emotional and psychological support to patients and their friends and families.
  • Ensure quality of care by adhering to PPHP standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following standards of care set by state board of nursing, state nurse practice act, and other governing affiliate regulations.
  • Protect patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
  • Document patient care services by charting in patient and department records.
  • Maintain a cooperative relationship among the health care team by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
Other
  • Understand and provide care according to PPHP Medical Standards and Guidelines.
  • Support and encourage a culture that provides a rich conduit of information and ideas between sites and other PPHP departments; participates in ongoing feedback with colleagues; incorporates customer satisfaction into all aspects of the work; and encourages the team to take responsibility for evaluating and improving systems.
  • Demonstrate flexibility and teamwork; understand the interaction between this position and others with whom the position works directly and indirectly.
  • Ensure that interactions incorporate PPHP values of integrity, partnership, customer focus, communication, and quality.
  • Support the effort of PPHP's diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters.
  • Complete all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance, and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), DOH (Department of Health), OSHA (Occupational Safety & Health Act), CLIA (Clinical Laboratory Improvement Administration), and Title X.
Qualifications
  • Licensed Practical Nurse with a current NYS license in good standing.
  • Must have current CPR/BLS certification.
  • One-year experience in Women's Healthcare, abortion services, recovery room preferred.
  • Bilingual English/Spanish skills preferred.
  • Must be willing to orient in surgical and family planning environment to develop an understanding of clinic flow and functionality, must be willing to cover surgical shifts in Smithtown, New Rochelle, and White Plains when needed.
  • Ability to use a computer for charting, documenting, communicating, researching.
  • Ability to communicate effectively with clients of all backgrounds.
  • Ability to be proactive in team development and problem-solving.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to perform multiple tasks at once and work in a fast-paced environment.
  • Ability to work autonomously with a set of protocols.
  • Must be comfortable working in a paperless environment, including the electronic management of all patient information.
  • Willing to work flexible hours, including evenings and weekends.
  • Ability to maintain strict confidentiality, display a keen understanding of HIPAA, and all aspects of confidentiality guidelines.
  • Effectively masters the use of electronic health records and electronic practice management systems to maximize efficiency of lab result management and documentation.

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