Financial Center Manager II

4 weeks ago


Memphis, Tennessee, United States Simmons bank Full time

About the Role

We are seeking a highly motivated and experienced Financial Center Manager to lead our team at Simmons Bank. As a Financial Center Manager, you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service.

Key Responsibilities

  • Manage all goal attainment, service, marketing and operations of the banking center
  • Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources
  • Meet regularly with staff(s) regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees' confidence, competency and efficiency
  • Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met
  • Ensure that personal, associates and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy
  • Lead a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
  • Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)' consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner
  • Responsible to grow existing and develop new small business banking relationships within the market through outside client-facing activity
  • Maintain a high level of client satisfaction by retaining and developing highly engaged associates
  • Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
  • Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions

Requirements

  • HS Diploma/GED and BS/BA degree preferred or equivalent work experience
  • Two to four years management experience
  • This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment

About Simmons Bank

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology.



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