Content Quality Assurance Specialist
2 days ago
NBCUniversal is seeking a detail-oriented and process-driven individual to support our Direct to Consumer business as a Content Quality Assurance Specialist.
The ideal candidate will assist with content validation efforts, checking availability and playability for published video records across various device platforms and services. Experience with multi-language content review, provisioning, and servicing is a plus.
This role requires a strong attention to detail, excellent communication skills, and the ability to prioritize and handle multiple requests within a high-pressure environment.
Key Responsibilities- Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines
- Perform validation and content presence checks across multiple device platforms, including mobile tablets, mobile devices, streaming devices, game consoles, smart TVs, and cable provider STBs
- Maintain quality assurance guidelines and control protocols, working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
- Track and update QA fulfillment progress through our databases
- Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows, and issue management
- Associate Degree or equivalent work experience
- 1+ years of experience with content quality assurance testing, protocols, techniques, and governance
- 1+ year working knowledge of content management system (CMS) publishing workflows, multi-language asset content delivery, and QA
- Familiarity with database management and API delivery specifications & workflows, project management methodologies such as Agile, Scrum, and collaboration products like JIRA, Confluence, and Airtable
- Television entertainment industry experience
- Excellent and effective communication and collaboration skills
- Proactive problem solver with the ability to prioritize and concurrently handle multiple, time-sensitive requests within a high-pressure environment
- Self-starter who can work independently
- Must be willing to work a Wednesday through Sunday shift
- Must have unrestricted work authorization to work in the United States
- Ability to work in Englewood Cliffs, New Jersey on a hybrid basis
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