IT Operations Specialist

4 days ago


San Francisco, California, United States TBWA\Chiat\Day Full time
Job Summary

We are seeking an experienced IT Operations Specialist to join our team. As a key member of our IT and Information Security team, you will be responsible for managing IT assets, ensuring security across company endpoints, and supporting our asset and application management programs.

Key Responsibilities
  • Manage company IT assets and support the asset management program
  • Manage and maintain the deployment of software updates and patches to macOS and Windows endpoints using Microsoft Intune
  • Administer Primer's Enterprise Application instances, to include implementing Identity & Access Management as well as security controls implementation
  • Assist with initial account creation, application access, and equipment issuance for personnel onboarding and offboarding
  • Take ownership of the IT equipment inventory and lifecycle
  • Act as the primary point of contact in the Arlington (DC) office for IT-related issues
  • Automate routine tasks to maximize team efficiency and ensure compliance with standards
  • Work closely with the Security team to ensure the security-suite of tools are operating effectively
  • Partner with the GRC lead to ensure alignment with various compliance frameworks
  • Provide on-call support as needed
Requirements
  • Experience with endpoint management software like Intune
  • Experience deploying endpoint policies that align with industry-recognized frameworks, like CIS benchmarks
  • Experience supporting an Identity & Access Management program with tools such as Active Directory or Okta
  • Experience automating workflows and processes via scripts or integrations
  • Working knowledge of Google Workspace, Microsoft Entra ID, and native security tools
  • Working knowledge of endpoint security tools, technologies, and methods
  • Experience tracking issue and problem management with solutions like Jira and Confluence
  • Ability to work cross-functionally throughout the organization with little or no supervision
  • Strong written and oral communication skills
  • Ability to provide remote support for a professional hybrid work environment
What We Offer
  • Competitive compensation and comprehensive benefits
  • Flexible vacation policy and Wellness Days
  • 100% paid leave for parents of growing families
  • Remote work stipends and monthly internet allowance
  • Opportunity to work with a diverse and inclusive team of subject matter experts


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