Customer Service Representative with Equipment Maintenance Responsibilities

1 week ago


Elyria, Ohio, United States U-Haul Full time
Job Overview:
As a Customer Service Representative at U-Haul, you will be the face of our exceptional service, ensuring customers receive the help they need on their journeys by inspecting and maintaining equipment. This role offers on-the-job education and opportunities for advancement in a supportive team environment. Our motto is 'Hire Fast, Pay Fast.' We offer a $100 hiring bonus, plus a $300 cash bonus upon completion of U-Haul's Equipment Inspection and Verification program.

Salary: Estimated annual salary for this position in Elyria, Ohio is around $38,000-$45,000 based on national averages and industry standards.

Responsibilities:

You will assist customers inside and outside our centers with U-Haul products and services, using smartphone-based technology to manage rentals and inventory. Other duties include moving and hooking up U-Haul trucks and trailers, cleaning and inspecting equipment, preparing rental invoices, and installing hitches and trailer wiring. You will also participate in ongoing continuous U-Haul education through U-Haul University.

Required Skills and Qualifications:

To succeed in this role, you must have a valid driver's license, high school diploma or equivalent, and be available to work part-time hours (hours may vary). You should be flexible and able to perform inside and outside duties, including sanitizing trucks. As a key representative of U-Haul, you must possess excellent customer service skills and be able to work effectively as part of a team.

Benefits:

We offer a range of benefits to support your well-being and career growth. These include career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement, health insurance, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, Dave Ramsey's SmartDollar Program, and a comprehensive list of employee perks.

Work Environment:

This role involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. You may be required to use protective clothing or gear such as masks, goggles, gloves, or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

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