Field Engineer

4 weeks ago

Fort Rucker, Alabama, United States M1 Support Services Full time
Job Title: Field Engineer

M1 Support Services is seeking a skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for providing technical support and maintenance for our computer systems and networks.

Key Responsibilities:
  • Assist users in resolving software and hardware issues via telephone, email, and the helpdesk system.
  • Track and record all user issues forwarded through the ITS helpdesk.
  • Perform daily and periodic computer, printer, and peripheral maintenance as required.
  • Maintain and follow various maintenance tracking and ticketing policies and procedures.
  • Advises and assists in the relocation, upgrade, and replacement of IT equipment for single user instances.
  • Interact with end users, vendors, and contractors to maximize network/systems utilization.
  • Complete administrative and technical duties assigned by the Supervisor of IT Support.
  • Maintain cleanliness of the work center/area.
  • Develop, formulate, and improve methods, processes, and/or procedures to increase efficiency and quality.
  • Pursue on-the-job and individual training to increase knowledge and job skills.
  • Use approved methods/procedures in the performance of assigned job.
  • Correct/report all observed unsafe practices/conditions.
  • Demonstrate job procedures and assist in the training of employees who are assigned to work in the classification.
  • Comply with established general and industrial safety rules and regulations as applicable to the contract, facilities, and job assignments.
  • Assist as directed to ensure safety, security, and preservation of Government/Company owned equipment and supplies.
  • Work and communicate with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner.
Requirements:
  • Two years employment experience in small computer/network support, IT industry standard certification, or an Associate's degree in a computer-related field of study.
  • Proven understanding of computer concepts and a strong desire to enter the IT field.
  • Experience with various Microsoft operating systems and a general understanding of common network services.
  • Well-developed problem-solving, technical writing, and reading comprehension skills.
  • Current CompTIA Security+ certification as a condition of employment.
  • Ability to read, write, speak, and understand English.
  • Ability to follow written and oral instructions and have the ability to work with others to effect solutions to ordinary situations/problems.
  • Excellent communication skills (oral and written).
  • Ability to interact and communicate with technical and non-technical personnel.
  • Ability to plan and prioritize work assignments with little supervision.
  • Willingness and ability to deal with customers, employees, and the general public in a courteous and professional manner.
  • Ability to meet any Government/Company licensing/qualification requirements for the position.
  • Ability to obtain the level of Industrial Security Clearance required by the Government.
Benefits:

M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life, and Dependent Life, AD&D, Short- and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance Program.

M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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