Field Service Engineer II
2 days ago
At LGC Biosearch Technologies, we are seeking a highly skilled Field Service Engineer II to join our team. As a key member of our service delivery team, you will be responsible for providing technical support and maintenance services to our customers worldwide.
Key Responsibilities:- Deliver industry-leading service by performing instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows worldwide.
- Provide technical expertise to support production efforts in-house and service needs in the field.
- Collaborate with internal teams to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
- Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
- Associate degree is required or 2-3 years relevant experience in lieu of degree.
- Mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques.
- 2 years' experience with diagnosis and solid mechanical aptitude.
- Manufacturing/industrial production; preferably in an automated manufacturing and/or test environment with knowledge of manufacturing processes and process improvement techniques.
- Valid driver's license.
- Competitive compensation with strong bonus program.
- Comprehensive medical, dental, and vision benefits for employees and dependents.
- FSA/HSA Pre-tax savings plans for health care, childcare, and elder care.
- Deductible Buffer Insurance and Critical Illness Insurance.
- 401(k) retirement plan with matching employer contribution.
- Company-paid short- and long-term disability, life insurance, and employee assistance program.
- Flexible work options.
- Pet Insurance for our furry friends.
- Enhanced Parental leave of 8 additional weeks.
- PTO that begins immediately.
- Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company-wide social events, frequent catered lunches and much more.
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.
Our values are PASSION, CURIOSITY, INTEGRITY, BRILLIANCE, and RESPECT. We strongly believe that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief.
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