Field Service Engineer II
3 months ago
Title: Field Service Engineer II
Location: Torrance, CA
Shift: M - F / day shift
Compensation: $38 - $41+/hr DOEQ on a 40-hour work week with OT as needed
Benefits: With a young, dynamic, friendly and open culture, there is much attention for the development of staff and opportunities to grow, even internationally. The benefits are great including an attractive bonus plan, company car, phone and laptop.
Travel: Expect travel up to 75% within the southwest region and USA as needed. Air travel and hotel-related expenses are covered. Company vehicle and expense account provided.
Position Description:
Responsible for troubleshooting and repairing automated instruments and systems used in the practice of histology, cytology and hematology. Domestic and international travel for field service and some installations approximately 75% of the time. Conducts testing, evaluation, inspection, and training on Company products.
Technical Repair Activities
--- Repairs company medical instruments to manufacturer's Before repair, decontaminates and cleans biohazards from medical instruments. Performs electrical safety tests on instruments.
--- Provides technical advice to Field Service Technicians, BMET's and Customer/Product Support Department to troubleshoot and repair Sakura instruments. The technical advice is related to electronic, electrical, mechanical, pneumatic, chemical, refrigeration and fluid hydraulics areas. This "Help Desk" guidance may be by phone, fax, computer, in writing or in person.
--- Travels and performs field service repairs on company instruments to minimize customer downtime.
--- Evaluates repair procedures and service manuals for future revisions.
--- Performs quality inspection of medical instruments.
Training Activities
--- Performs Training of Field Service Technicians, IRVs (Independent Repair Vendors), BMETs, Service Technicians and Engineers and other personnel as assigned by management, on how to: install, decontaminate, repair and test company instruments. Training may be at off-site
--- Participates in the development and revising of Instrumentation Service Manuals
Information Management & Reporting Activities
--- Documents service reports and technical advice to comply with FDA
--- Composes Service Bulletins for distribution to IRV's, Distributors and other Sakura
--- Coordinates product improvement and failures to Manufacturing and Product Development
--- Conducts analysis of service failures from the field and compiles comprehensive
--- Plans, coordinates and prepares technical reports as
--- Attends and participates in group meetings, task force groups, as needed.
Quality/Business Systems Activities
--- Ensures standards for ISO 13485 certification are met.
--- Recommends measures to improve instrument quality and performance.
Other Skills
--- Ensures that all Service Department areas are in a safe, orderly, clean, and functional
--- Suggests improvement in departmental work processes and procedures.
--- Attends technical meetings and seminars when requested by Manager.
--- Maintains good communications both inside and outside of the Company.
--- Performs special projects and other miscellaneous duties.
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