IT Support Specialist
1 month ago
At Cynet Systems, we are seeking a highly skilled and motivated IT Technician to join our team. As an IT Technician, you will play a critical role in providing world-class support to our manufacturing employees, ensuring their productivity and efficiency through proactive identification and remediation of hardware and software issues.
Key Responsibilities:- Provide technical support to employees, addressing computer issues, educating users, and answering questions and concerns.
- Work closely with peers and customers to improve the digital user experience, ensuring seamless integration of technology with business processes.
- Diagnose and troubleshoot technical issues, focusing on endpoint devices, peripherals, and advanced knowledge of Microsoft 365 applications.
- Develop and maintain a deep understanding of multiple operating systems, including Windows, Mac, and iOS.
- Collaborate with other Infrastructure teams to troubleshoot technical issues, ensuring effective communication and problem-solving skills.
- High School Diploma/GED.
- Working knowledge of computer hardware, software, and network, including internet security and data privacy principles.
- Diagnostic and problem-solving skills, with a focus on endpoint devices and peripherals.
- Excellent technical and non-technical communication skills, with the ability to translate technical content for non-technical customers.
- Basic understanding of multiple operating systems, including Windows, Mac, and iOS.
- Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional.
- Completed Microsoft 365 Fundamentals Certification.
- Previous Help desk experience.
- Previous Customer Service experience.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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