IT Support Specialist

6 days ago


Indianapolis, Indiana, United States Exact IT Consulting Full time
Tier 2 Helpdesk Support

At Exact IT Consulting, we are seeking a skilled Tier 2 Helpdesk Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:
  • Install and configure systems, including core infrastructure applications and financial software.
  • Develop and maintain installation and configuration procedures to ensure consistency and efficiency.
  • Contribute to and maintain system standards, ensuring compliance with company policies and industry best practices.
  • Research and recommend innovative approaches for system administration tasks, leveraging company resources and economies of scale.
  • Perform daily system monitoring, verifying hardware and server resources, and reviewing system logs.
  • Provide Tier III support, investigating and troubleshooting issues, and repairing and recovering from hardware or software failures.
  • Apply OS patches and upgrades, and configure new services as necessary.

Requirements:

  • Active Directory, VOIP, RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
  • Strong technical skills and knowledge of system administration, networking, and security.
  • Excellent problem-solving and communication skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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