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Customer Service Representative

2 months ago

Englewood Colorado, United States First Citizens Bank Full time

Job Summary:

The Sales and Service Representative is responsible for providing exceptional customer service and support to our clients in a fast-paced banking environment. This role requires strong communication and interpersonal skills, as well as the ability to adapt to changing situations and priorities.

Key Responsibilities:

  • Engage with customers to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services, including digital banking capabilities
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

Requirements:

  • High School Diploma or equivalent
  • 6+ months of face-to-face customer service experience
  • 1+ years of recent cash-handling experience

Preferred Qualifications:

  • Sales support experience (cold-calling, appointment setting, etc.)
  • Prior experience working in a retail banking environment
  • Working knowledge of Microsoft Office
  • Strong written and verbal communication skills

Benefits:

First Citizens Bank offers a comprehensive benefits program to support the well-being of our associates, including customized offerings to support families, however defined.