Member Engagement Specialist
3 weeks ago
We are seeking a highly personable and professional Engagement Specialist to join our team at Wayspring. As a key member of our outreach team, you will be responsible for longitudinal engagement with members enrolled in our program.
Key Responsibilities- Conduct text and telephonic outreach to members assigned to your caseload
- Successfully contact members and review with them an educational overview of Wayspring's service offerings
- Provide ongoing engagement to members
- Ensure members are connected to Wayspring clinical services
- Incorporate recovery support themes into engagement
- Regularly review member profile for SDoH and clinical updates
- Provide rotating after-hours and on-call support
- Initiate creative strategies to facilitate member contact
- Maintain performance accountability around member engagement and participation and achieve performance targets
- Adhere to Wayspring information security and privacy requirements
- Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
- Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
- Demonstrated ability working in a matrixed environment
- The ability to communicate effectively and persuasively is required
- Exceptional verbal communication skills, and effective presentation skills
- Experience with CRM platforms or Electronic Health Record systems is preferred
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.
We offer a comprehensive benefits package, including medical, dental, and vision insurance options, company-funded HSA, monthly gym allowance, paid parental leave, company-paid short-term disability, long-term disability, and life insurance, generous 401(k) match, premium employee assistance program, and company contributions to future-minded savings.
We are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities.
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